Frequently Asked Questions

Simple answers to your important questions

Answers to Common Questions

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Web Hosting and Domain Name FAQs

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Yes we are 100% Australian Owned and Operated. No profits are distributed overseas as we believe in supporting local, employing local and being local.
Yes, we offer a money back guarantee on server downtime.
All web hosting, domain name registtering and standard email services will be setup once your payment has been received. A verification email will be sent within minutes providing all of the required information.
We accept all major credit cards usually accepted in Australia, as well as Paypal.
We offer a large range of services that aim to provide your one stop web shop. Some of these services include Web Design & Development, SEO & Adwords Marketing, Virtual Private Server (VPS) Solutions, Mobile App Development and more.
You may contact us via several methods such as ticket support, email or telephone.

Website Design

If you are unable to find the answer to your questions here, please don't hesitate to contact us.

Absolutely, we are a big believer in standing behind our work, ensuring that our customers are supported by friendly, knowledable and helpful staff. It is one of our biggest assets, strong customer service and brilliant support.
We offer a 90 day warranty on all websites that ensures they are devoid of defects throughout this period.
We require 50% deposit upfront to get the project started. This allows us to pay for all the associated costs of setting up your website, such as plugins, themes, etc.
Even though we can turn projects around very quickly, this will depend on your requirements and how long it takes you to provide us with your content and any images you wish to use. On average most websites take between 4 - 8 weeks to complete.
For Website Design and Development services, we accept all major credit cards usually accepted in Australia, as well as Paypal, Electronic Funds Transfer or cheque.
Yes we offer a range of support solutions to ensure that your website is safe, secure and performing at its best. We can also assist with updating new content as required.
Yes, our aim is to help you grow your business via a number of marketing services like SEO, Adwords and Social Media that will allow your website to provide quality leads and generate new business for your company.
You may contact us via several methods such as ticket support, email or telephone.